Insurance FAQs

Q: How is my Motor Vehicle Insurance premium calculated?

A: The premium that you are charged varies according to the following factors:

• The Subaru model you are insuring;
• The level of cover required;
• Where you live or where the vehicle is garaged/kept;
• Other relevant drivers (or owners); and
• Your claims history (and other relevant drivers claims history).

In addition, your premium will also include any compulsory government charges.

Your premium may also be eligible for a discount. These discounts may be in the form of:

• Multi Policy discount;
• No claims bonus;
• Safe driver discount; and
• Restricted driver discount.

Q: When does a Multi Policy Discount apply?

A: A Multi Policy Discount (MPD) applies when you purchase either Subaru Loan Protection Insurance or Subaru Motor Equity Insurance at the same time as you purchase a Subaru Motor Comprehensive Insurance Policy. The discount is applied to the Subaru Motor Comprehensive Insurance Policy and can be up to a discount of 15%. This is in addition to any other discounts that may apply.

Q: What is a no claim discount?

A: For each claim free period of insurance you will accumulate a discount off your motor vehicle insurance premium up to a maximum amount. This maximum amount will vary according to the State or Territory in which your vehicle is garaged/kept.

Any no claim bonus entitlement you hold with another insurance company is transferable. You may be required to provide documentary evidence of your current no claim bonus entitlement.

Q: Who will repair my vehicle?

A: You have the freedom to choose your own repairer, should your vehicle be involved in an accident. This means that you can choose a repairer you trust, or you can choose from one of Subaru's appointed network of preferred repairers. They’ll make sure that your vehicle is restored as Subaru designers intended. In addition, you get a guarantee for the workmanship of the repair for as long as you own the vehicle.

Q: What is an Agreed value?

A: This is the amount that we agree to insure your vehicle for as shown in your current schedule.

Q: What is a Market value?

A: This is the cost to replace your vehicle with a vehicle of the same make, model, age and condition as your vehicle immediately prior to the loss or damage. The market value is based upon motor vehicle valuation standards used within the Australian Insurance industry.

Q: Do I need to list all drivers on my Motor Vehicle Insurance?

A: Yes. In order for you to be fully covered in the event of a claim, you need to provide information about all drivers that you know will drive the vehicle. Failure to disclose drivers may mean that a higher excess may apply, or in some cases, you may not be fully covered in the event of a claim.

Q: For how long is my auto insurance quote valid?

A: 30 days.

Q: Is there a guarantee on repairs?

A: Yes. Subaru Insurance will ensure the integrity of your Subaru, protecting its performance, safety and appearance. You receive a guarantee on the  materials and workmanship on authorised repairs for as long as you own or lease your vehicle. This guarantee is not transferable.

Q: What excesses apply to my policy?

A: Most motor vehicle policies have a standard excess. However, experience has shown that most policy holders do not claim unless the damage cost is much higher than the standard excess. For this reason Subaru Insurance provides you with flexible excess levels. This means you have the option to increase the excess on your policy to save on your premium.

In addition to the standard excess, other excesses may apply to your policy. These are shown in your insurance schedule and must be paid when making a claim unless we state that an excess does not apply.

Q: Will I always have to pay my excess if I have a claim?

A: There are some instances where you will not have to pay an excess after lodging a claim. You will not have to pay any excess if:

a.     The driver of your vehicle at the time of the accident did not contribute to the cause of the accident; or

b.     Your vehicle was damaged while parked, and for both circumstances you provide us with:

(i) The name, address and licence number of each responsible party,

(ii) The registration number of the other vehicle(s) involved in the accident;

c.     The claimable loss is recoverable by us.

Nor will you have to pay any young driver (age), undeclared young driver or inexperienced driver excess if you are claiming for any of the following:

a. Windscreen or window glass damage only

b. Theft

c. Hail, storm or flood damage

d. Malicious damage

e. Damage to your vehicle while parked

Q: Do you insure drivers under 25?

A: Yes, but some restrictions may apply depending upon the age of driver(s) and the type of vehicle being insured. You should check your product disclosure statement and policy schedule or talk to with your local participating Subaru Insurance Retailer.

Q: If my car is stolen, will you pay for a rental car?

A: Yes, if your vehicle is stolen we will arrange for you to be provided with a rental car:

• Until your vehicle is recovered undamaged and you have been told of its location, or
• Until your vehicle is recovered damaged and the damage is repaired, or
• Until we settle your claim by paying the agreed value or market value, or
• For a maximum of 14 days, whichever happens first.

The maximum daily rental charge we will pay is $75. We will not pay for: 

• A rental car unless its hire has been arranged by us or approved by us,
• The cost of fuel used during the rental period, or
• Any accidental loss or damage to the rental car.

If a rental or loan car is not available, we will pay you a daily travel allowance of $30.

Q: Am I covered for any personal effects stolen from my car?

A: We cover personal items owned by you that are designed to be worn or carried.

We do not cover:

• cheques, money, credit cards or negotiable instruments;
• firearms;
• tools or items used in connection with a business or occupation;
• personal music devices, or portable Global Positioning Systems (GPS).

We will also pay for personal effects and clothing belonging to you, your spouse, your de facto or your dependent children if they are:

• Damaged in a collision involving your vehicle;
• Stolen from your locked vehicle;
• Stolen at the same time as your vehicle.

We may choose to pay the amount of the loss/damage, or repair/replace the personal effect or item of clothing. The maximum we will pay in respect of any one accident or theft is $500.

Q: Can I pay my premium by monthly instalment?

A: Yes, you can pay your premium by monthly instalments. Contact your local participating Subaru Insurance Retailer for full details.

Q: Is my vehicle covered by a New for Old replacement?

A: When you purchase a new Subaru and combine it with Subaru Insurance, you have the added security of “3 Years New for Old Replacement”. This means if your vehicle is involved in an accident and deemed a write off, or stolen and not recovered, within three years of a new car purchase, Subaru Insurance will replace it with a new Subaru of the same make and model and series*.

* Excludes WRX which has a two year replacement guarantee, Conditions apply. Please refer to the Subaru policy document (Product Disclosure Statement) available from your Subaru retailer or by phoning 1300 783 464.

Q: What other insurance is available?

A: Loan Protection Insurance

There are five plans available:

1. Death, Trauma, Disablement & Involuntary Unemployment
2. Disablement & Involuntary Unemployment
3. Death, Trauma & Disablement
4. Disablement
5. Death & Trauma

Benefits and considerations:

• Maximum policy benefit for trauma & death: $100,000
• Maximum policy benefit for disablement: $3,000 per month/$100,000 per policy period
• Maximum policy benefit for involuntary unemployment: 120 days up to a maximum of $4,000 per claim/ $10,000 per policy period
• 7-day excess on Disability & Unemployment
• Trauma – covers heart attack, coronary artery bypass surgery, major stroke and cancer
• Loan protection Insurance will meet the repayments on your vehicle regardless of other insurance products you have
• Refund as per Uniform Consumer Credit Code (Rule of 78) if vehicle sold early
• Can assist in protecting credit rating
• Conditions Apply

Subaru Loan Protection Insurance is issued by the following insurers for the covers indicated: “Part 2 – Disability Cover” and “Part 3 – Involuntary Unemployment Cover” are provided by Allianz Australia Insurance Limited AFS Licence No. 234 708 ABN 15 000 122 850 (Allianz). “Part 1 – Trauma and Death cover” is provided by Allianz Australia Life Insurance Limited AFS Licence No. 296 559 ABN 27 076 033 782 (Allianz Life). Allianz acts as Allianz Life’s agent in offering and administering the Part 1 – Trauma and Death cover.

Motor Equity Insurance

Pays shortfall between what a comprehensive motor insurer pays the insured if the vehicle is written off and the amount the insured still owes on their finance. It also pays the extra costs when the insured is replacing the vehicle, including:

• Comprehensive insurance
• Accident excess
• Pre delivery 
• Stamp duty
• Registration 
• CTP insurance
• Car hire

(Limited to plan option value for Extras)

There are five plans available: 

1. $10,000 shortfall / $4,000 extras
2. $12,000 shortfall / $4,000 extras
3. $15,000 shortfall / $5,000 extras
4. $20,000 shortfall / $5,000 extras
5. $30,000 shortfall / $10,000 extras

Benefits and considerations:

• Pro rata refund available if vehicle sold early
• There does not need to be a shortfall before  the extras are paid.
• Must be taken out when vehicle purchased
• Conditions apply

A Product Disclosure Statement (PDS) for Subaru Insurance products can be requested by calling 1300 783 464 between 8.30am and 5.30pm (EST) Monday to Friday. Any advice provided above does not take into consideration your personal objectives, financial situation or needs. You should read and consider the PDS or speak to a business manager at your local Subaru Retailer before deciding whether to acquire Subaru Insurance products.

Subaru Motor Vehicle Insurance and Subaru Motor Equity Insurance is issued by Allianz Australia Insurance Limited AFS Licence No. 234 708 ABN 15 000 122 850 (Allianz). In arranging this insurance Subaru (Aust) Pty Limited ABN 95 000 312 792 (Subaru) and the authorised dealers act as agents of Allianz and not as your agent. Neither Subaru nor any of its related companies or appointed authorised retailers have any liability in respect of these policies.